Refund policy

Refund Policy
Last Updated: May 18, 2026

At Howlera, we want you and your pet to love every purchase. If, for 
any reason, you're not satisfied, we offer a simple and hassle-free 
return process.

Order Cancellations
You may cancel your order within 24 hours of placing it by contacting 
us at contact@howlera.com. Please include your order number in your 
message.

After this period, we cannot guarantee cancellation as your order may 
already be in processing. Once your order has been dispatched, 
cancellation is no longer possible.

If your order has already shipped, you may return the item after 
delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns
You have 30 days from the day you receive your order to return items.

Returns: Yes, we accept returns for defective and non-defective products
Exchanges: Yes, we accept exchanges

To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Shipping: Return shipping costs are the responsibility of the 
customer. We do not provide prepaid return labels. We recommend using 
a trackable shipping method to ensure your return is received safely. 
Howlera is not responsible for lost or missing return packages.

Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Items must be unused and in original condition with all 
  packaging, tags, and accessories
- Easy Returns: Our support team will guide you through the process
- Restocking Fee: None
- Return Method: By mail

Return Costs

Defective or Incorrect Products
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way

Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us
Email contact@howlera.com with your order number and the reason for 
the return.

2. Pack Your Item
Repack the item securely in its original packaging, including all 
accessories, tags, and documents.

3. Send It Back
Ship your return using the instructions provided in your return 
authorization email. You may use the carrier or shipping method 
recommended in that email.

Refund Process
Inspection: Once we receive your return, we will inspect the item to 
ensure it meets our return criteria.

Refund Timing: After approval, your refund will be processed. Please 
allow up to 7 business days for the refund to be initiated to your 
original payment method, depending on your bank or payment provider.

Exchanges
We accept exchanges. If you would like to exchange your item for a 
different size, color, or product, please contact us at 
contact@howlera.com and we will assist you with a quick exchange.

Order Not Delivered
If your order has not arrived within the expected delivery window, 
please contact us at contact@howlera.com with your order number. We 
will investigate the situation with the carrier. If the package is 
confirmed lost, we will issue a full refund to your original payment 
method or send a replacement at no additional cost to you.

Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for 
return. These products will be clearly marked as non-returnable on 
their product pages. This typically includes opened consumable items, 
used grooming products, and items that have come into direct contact 
with a pet.

Changes to This Policy
We reserve the right to update this Return & Refund Policy at any 
time. Any changes will be reflected on this page with a revised Last 
Updated date. We encourage you to review this policy periodically. 
Continued use of our website following any changes constitutes your 
acceptance of the updated policy.

Questions?
Visit our FAQs page or contact our customer service team for assistance.

Contact Us
Store Name: Howlera
Address: 1919 Taylor Street STE F, Houston, TX 77007, United States 
of America
Email: contact@howlera.com
Phone: (817) 839-7654

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (CT)

Response Time:
We aim to reply within 1–2 business days.