Terms of service

Terms of Service
Last Updated: May 18, 2026

OVERVIEW
Welcome to Howlera! The terms "we", "us" and "our" refer to Howlera. 
Howlera operates this store and website, including all related 
information, content, features, tools, products and services in order 
to provide you, the customer, with a curated shopping experience (the 
"Services"). Howlera is powered by Shopify, which enables us to 
provide the Services to you.

The below terms and conditions, together with any policies referenced 
herein (these "Terms of Service" or "Terms") describe your rights and 
responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include 
important information about your legal rights and cover areas such as 
warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be 
bound by these Terms of Service and our Privacy Policy. If you do not 
agree to these Terms of Service or Privacy Policy, you should not use 
or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at 
least the age of majority in your state or province of residence, and 
you have given us your consent to allow any of your minor dependents 
to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online 
stores or purchasing any of the products or services we offer, you 
may be asked to provide certain information, such as your email 
address, billing, payment, and shipping information. You represent 
and warrant that all the information you provide in our stores is 
correct, current and complete and that you have all rights necessary 
to provide this information.

You are solely responsible for maintaining the security of your 
account credentials and for all of your account activity. You may not 
transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of 
our products and services in our online stores. However, please note 
that colors or product appearance may differ from how they may appear 
on your screen due to the type of device you use to access the store 
and your device settings and configuration.

We do not warrant that the appearance or quality of any products or 
services purchased by you will meet your expectations or be the same 
as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time 
without notice at our sole discretion. We reserve the right to 
discontinue any product at any time and may limit the quantities of 
any products that we offer to any person, geographic region or 
jurisdiction, on a case-by-case basis.

Our products are intended for use with pets. They are not designed 
for human consumption or use. Please follow all product instructions 
and supervise your pet as appropriate.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Howlera 
reserves the right to accept or decline your order for any reason at 
its discretion. Your order is not accepted until Howlera confirms 
acceptance. We must receive and process your payment before your 
order is accepted. Please review your order carefully before 
submitting, as Howlera may be unable to accommodate cancellation 
requests after an order is accepted. In the event that we do not 
accept, make a change to, or cancel an order, we will attempt to 
notify you by contacting the e-mail, billing address, and/or phone 
number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance 
with our Refund Policy.

You represent and warrant that your purchases are for your own 
personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without 
notice. The price charged for a product or service will be the price 
in effect at the time the order is placed and will be set out in your 
order confirmation email. Unless otherwise expressly stated, posted 
prices do not include taxes, shipping, handling, customs or import 
charges.

Prices posted in our online stores may be different from prices 
offered in physical stores or in online or other stores operated by 
third parties. We may offer, from time to time, promotions on the 
Services that may affect pricing and that are governed by terms and 
conditions separate from these Terms. If there is a conflict between 
the terms for a promotion and these Terms, the promotion terms will 
govern.

You agree to provide current, complete and accurate purchase, payment 
and account information for all purchases made at our stores.

You represent and warrant that (i) the credit card information you 
provide is true, correct, and complete, (ii) you are duly authorized 
to use such credit card for the purchase, (iii) charges incurred by 
you will be honored by your credit card company, and (iv) you will 
pay charges incurred by you at the posted prices, including shipping 
and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery 
times are estimates only and are not guaranteed. We are not 
responsible for delays caused by shipping carriers, customs 
processing, or events outside our control. Once we transfer products 
to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, 
text, displays, images, graphics, product reviews, video, and audio, 
and the design, selection, and arrangement thereof, are owned by 
Howlera, its affiliates or licensors and are protected by U.S. and 
foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, 
non-commercial use only. You must not reproduce, distribute, modify, 
create derivative works of, publicly display, publicly perform, 
republish, download, store, or transmit any of the material on the 
Services without our prior written consent.

Howlera's names, logos, product and service names, designs, and 
slogans are trademarks of Howlera or its affiliates or licensors. You 
must not use such trademarks without the prior written permission of 
Howlera.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third 
parties as part of the Services, which we neither monitor nor have 
any control nor input.

You acknowledge and agree that we provide access to such tools "as 
is" and "as available" without any warranties, representations or 
conditions of any kind and without any endorsement.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites 
provided or operated by third parties. We are not responsible for 
examining or evaluating the content or accuracy of any third-party 
materials or websites you choose to access.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Howlera is powered by Shopify, which enables us to provide the 
Services to you. However, any sales and purchases you make in our 
Store are made directly with Howlera. By using the Services, you 
acknowledge and agree that Shopify is not responsible for any aspect 
of any sales between you and Howlera, including any injury, damage, 
or loss resulting from purchased products and services. You hereby 
expressly release Shopify and its affiliates from all claims, 
damages, and liabilities arising from or related to your purchases 
and transactions with Howlera.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject 
to our Privacy Policy, and certain personal information may be 
subject to Shopify's Privacy Policy. By using the Services, you 
acknowledge that you have read these privacy policies.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, 
suggestions, feedback, reviews, proposals, plans, or other content 
(collectively, "Feedback"), you grant us a perpetual, worldwide, 
sublicensable, royalty-free license to use, reproduce, modify, 
publish, distribute and display such Feedback in any medium for any 
purpose, including for commercial use.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that 
contains typographical errors, inaccuracies or omissions that may 
relate to product descriptions, pricing, promotions, offers, product 
shipping charges, transit times and availability. We reserve the 
right to correct any errors, inaccuracies or omissions, and to change 
or update information or cancel orders if any information is 
inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may 
not access or use the Services, directly or indirectly: (a) for any 
unlawful or malicious purpose; (b) to violate any international, 
federal, provincial or state regulations, rules, laws, or local 
ordinances; (c) to infringe upon or violate our intellectual property 
rights or the intellectual property rights of others; (d) to harass, 
abuse, insult, harm, defame, slander, disparage, intimidate, or harm 
any of our employees or any other person; (e) to transmit false or 
misleading information; (f) to transmit any advertising or 
promotional material, including any "junk mail," "chain letter," 
"spam"; (g) to impersonate any other person or entity; or (h) to 
engage in any other conduct that restricts or inhibits anyone's use 
or enjoyment of the Services.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services in 
our sole discretion at any time without notice, and you will remain 
liable for all amounts due up to and including the date of 
termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY HOWLERA, THE SERVICES AND ALL PRODUCTS 
OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" 
FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF 
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES 
OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A 
PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL HOWLERA, OUR 
PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, 
CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND 
ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, 
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF 
ANY KIND.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Howlera, Shopify, 
and our affiliates, partners, officers, directors, employees, agents, 
contractors, licensors, and service providers from any losses, 
damages, liabilities or claims, including reasonable attorneys' fees, 
payable to any third party due to or arising out of (1) your breach 
of these Terms of Service or the documents they incorporate by 
reference, (2) your violation of any law or the rights of a third 
party, or (3) your access to and use of the Services.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is 
determined to be unlawful, void or unenforceable, such provision 
shall nonetheless be enforceable to the fullest extent permitted by 
applicable law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of 
these Terms of Service shall not constitute a waiver of such right 
or provision. These Terms of Service constitute the entire agreement 
between you and us.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of 
your rights or obligations under these Terms without our prior 
written consent.

SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and construed in 
accordance with the federal and state or territorial courts in the 
jurisdiction where Howlera is headquartered. You and Howlera consent 
to venue and personal jurisdiction in such courts.

SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at 
any time on this page. We reserve the right, in our sole discretion, 
to update, change, or replace any part of these Terms of Service by 
posting updates and changes to our website.

SECTION 23 - CONTACT INFORMATION
Store Name: Howlera
Store Address: 1919 Taylor Street STE F, Houston, TX 77007, United 
States of America
Store Email: contact@howlera.com
Store Phone: (817) 839-7654

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)

We do our best to reply to your e-mail within 1-2 business days.